Annual Report 2022-2023

Service Capital

Enhancing Geographic Presence. Delivering Remarkable Customer Experience.

Enabling outstanding customer experience through growing geographic presence

Metropolis aims for excellence in customer service. We have taken several steps to enhance our customers’ experience. We offer an extensive test menu for pathology services backed by state-of-the-art technology to deliver accurate test results. We have initiated measures to provide a seamless experience for the customers and ensure a faster turnaround for delivering test results. We are also expanding our reach to newer geographies to enlarge our customer base and spread our business reach.

Our test categories

Routine tests

Blood chemistry analyses, blood cell counts, urine examination

Semi-specialized

Thyroid function tests, viral and bacterial cultures, histology, cytology, infectious disease tests

Specialized

Coagulation studies, autoimmunity tests, cytogenetics, molecular diagnostics

Metropolis test mix

Routine

Semi Specialized

Specialized Tests

Wellness

Volumes Mix Value Mix

Network expansion strategy

  • We focus on an asset-light model to achieve geographic expansion with high scalability
  • We have designed the A-PSC and D-APSC models to grow our revenues by providing management and branding support at the same time, continuing to focus on increased penetration in our PSCs
  • We aim to better leverage our existing infrastructure by establishing a wider geographic reach, expanding the customer base and increasing profitability
  • We have established strategic partnerships with third-party patient service centers in India, Africa and the Middle East to boost our geographic reach

Expanding geographies

Metropolis has a widespread reach across India. We are a growing company with a presence in 20 Indian states and nearly 200 cities. We are aggressively focusing on network expansion to widen our customer base.

Map Disclaimer: This map is a generalized illustration only for the ease of the reader to understand the locations, and it is not intended to be used for reference purposes. The representation of political boundaries and the names of geographical features/states do not necessarily reflect the actual position. The Company or any of its directors, officers or employees, cannot be held responsible for any misuse or misinterpretation of any information or design thereof. The Company does not warrant or represent any kind of connection to its accuracy or completeness.

Servicing our customers

Easy to interpret test report

We offer our patients a detailed test report, which covers trend analysis and patient-specific interpretations and comments by our doctors for certain tests and conditions

Conclusive diagnostic

We also have a policy of ensuring a conclusive diagnosis to our patients, even if it involves incurring additional costs for us, by way of rechecks and reflex testing on alternate technology

Sample collection at doorstep

We have increased the scope of our Home Collection Service to ~200 cities in India

Digital access

We have developed a mobile application for
  • Scheduling house calls
  • Accessing test reports
  • Receiving test reminders
  • Registering online requests for billing information
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