Environment, Social and Governance at Metropolis
Embracing Responsible Business Practices through Environment, Social and GOVERNANCE.
At Metropolis, we recognize that true success goes beyond financial accomplishments. Our Company places utmost importance on ethical conduct and upholding the principles of good corporate governance. We are fully committed to our vision and actively collaborate with stakeholders to integrate ESG (Environmental, Social, and Governance) principles into our business operations. This holistic approach to business ensures that we align our practices with sustainable and responsible values, benefiting both our organization and the wider community.
Our ESG focus areas
Energy management
GHG emissions
Waste management
Water management
Quality of care and patient satisfaction
Diversity, equity, and inclusion
Employee health and safety
Employee recruitment, development, and retention
Local communities
Patient privacy and electronic health records
Board composition, structure, and effectiveness
Environment
Achieving sustainability through environmental stewardship.
At Metropolis, we recognize the importance of environmental stewardship. Towards this end, we have implemented a range of initiatives aimed at minimizing our ecological footprint and promoting a greener future.
Our Company is committed to safeguarding the environment and ensuring sustainable practices within our operations. We have put in place strategic measures and are undertaking continuous improvements in different areas of our operations to reduce our environmental impact and contribute positively to the communities we serve. This reflects our dedication to fulfilling our responsibility towards the environment and undertaking sustainable practices.
1155 KL
2,018 Liters
30%
Our environment-friendly actions in FY2O22-23
We have embarked on a mission to minimize our carbon footprint and have implemented robust processes to measure and monitor Scope 1, 2, and 3 emissions. We carefully analyze the environmental impact of the waste generated within our organization. We do this by diligently tracking and monitoring data related to biomedical, plastic, and e-waste, as well as other hazardous materials. We have devised a comprehensive plan with clear milestones to reduce our energy consumption and waste generation in different phases. Additionally, we conduct ESG assessments for both existing and new suppliers to ensure that they align with our sustainability goals. Some of the initiatives we have undertaken during 2022-23 to impact the environment positively are as follows:
- Installed effluent treatment plant in about eight locations for minimizing impact of water pollutions
- Installed CNG Kit in 9 vehicles; approximately 2,018 liters of fuel saved and carbon footprint reduced
- Handed over PET bottles and jars to all employees and banned disposable water bottles inside the organization; reduced plastic waste
- Replaced end of life ACs; R-32 efficiently reduce heat and electricity consumption up to approximately 10% and support efforts against global warming
- Generated 30% of third-party power through solar and wind: sourcing of renewable energy and reduction in carbon footprint
- Procured eco-friendly paper for office usage and promoting 100% elemental chlorine free products
- Switched to LED lights at all offices and labs to save energy
- Installed sewage water processing plant at The Global Reference Lab in Mumbai; recycling and utilizing treated water in flushing and gardening
We have implemented detailed practices to reduce the usage of hazardous and toxic chemicals. Some of our initiatives that align with this commitment include:
- Using non-toxic and environment-friendly chemicals for cleaning
- Processing reagents/sample mixed water in effluent treatment plants before disposal
- Segregating waste in different colored bins and covers with barcodes to be handed over to authorized partners
Our environmental roadmap for FY 2023-24
- Usage of renewable sources such as solar, wind, and energy saver kit
- Conservation of water in urinals and water nozzles
- Reduction in the use of plastics
- Reduction in employee travel by launching the Black-Out Period twice in a year
- Utilization of CNG kit in all Company-owned vehicles
- Identification of specialized agencies to help us in reducing carbon footprint and cost optimization
- Management of material in lab operations to optimize cost
Social
Achieving Growth with a Strong Workforce.
At Metropolis, our diverse and passionate workforce has been the catalyst for our achievements. They embody our commitment to excellence, innovation, and collaboration, enabling us to deliver outstanding diagnostic services.
Our team is characterized by cultural diversity and is driven by their unwavering commitment to the organization and its vision. We continuously strive to create an engaging work environment that attracts and motivates talented individuals. Our organizational culture enables us to deliver value to our stakeholders, with our employees embodying the culture through knowledge sharing, collaboration, and teamwork.
43%
3,500+
5,000+
200+
60%
Organizational strength
Leadership team aligned to our Company’s vision
Business models keeping up with changes in the fields of technology and healthcare and agile structures supporting the operating model
Challenging work environment, with clear performance goals aligned with organizational purpose; strong scientific team led by MDs, doctors, and pathologists
HR Management System for automated process ensuring real-time employee-related data; learning management system for upskilling the talent
Strong culture and equal opportunity workplace
Organizational Imperative
Investment in future leaders across levels and ahead of time
Strengthening structures to support objectives; clear roles and responsibilities
Upgrading capabilities and skills to create talent edge for our business
Leveraging technology and innovation at every stage; ensuring superior execution of programatic work processes
Building shared purpose and high-performance behaviors; Leveraging people, process, and platform capabilities as unique differentiators for change
Metropolis became the First-ever organization in the Diagnostics space to introduce its Employee Value Proposition (EVP)
We initiated a culture of Openness through a confidential and AI-based yearly engagement survey M Pulse. This survey drives action planning and addresses concerns, aligning with our Employee Value Proposition (EVP)
We introduced a comprehensive, inclusive, and digital Rewards & Recognition Programme that empowers all Metropolis employees to acknowledge and appreciate their colleagues’ contributions
We unveiled M Connect, a fully digital platform that provides employees with the opportunity to connect with their fellow Metropolitans. This platform serves as a means to engage with and acknowledge the contributions of fellow employees.
We promote a culture that encourages access to the Leadership Team through various channels, including HR teams, skip-level meetings, and direct interactions through Leadership Connects with the Managing Director, CEO, and CHRO
Key initiatives undertaken for our people
Culture
At Metropolis, our work culture revolves around professionalism, teamwork, and innovation. We enable our employees with opportunities for their personal and professional development, and help them collaborate with diverse teams to deliver top-notch diagnostic services. Our pool of talented employees and strong leadership are our most valuable assets, enabling us to develop innovative solutions that meet our customers’ evolving needs.
We believe in providing constructive feedback and creating a motivating environment that encourages learning, adaptation, and personal growth for our valued employees.
Metropolis have introduced Employee Value Proposition (EVP) with five key pillars that represent the ethos viz. Trust, Openness, Innovation, Compassion and Growth Mindset and the essence of these pillars is reflected in Metropolis EVP statement - ‘TAKING LIFE UP A NOTCH’. This value-driven culture of building business fosters long-term stability and strength in a company
Our EVP Principles
“No matter how different our experiences or our cultures are, we all grow, learn, and adapt, but most of all, we believe. May it be a job that unlocks a passion, or an idea you got from an apple that falls off a tree right on the head, we are truly and quite instinctively human beings who are always reaching above the benchmark.”
With a strong sense of purpose, integrity and collective empathy, Metropolitans have no limit to discovering their potential for excellence. We are always reaching high by sharpening our accuracy and enhancing our transparency. We are driven by our research, always developing cutting-edge solutions!
As we form a crucial limb of the health fraternity, we ensure that our care is focused on the well-being of those around us, our people, and our customers. Every action and every responsibility that we take on, is a reflection of our will to create change that aims to ensure a better quality of life for our employees. Keeping this belief at the heart of what we do, we wear innovation on our sleeves, and a hat of numerous possibilities, all in the pursuit of ‘Taking Life Up a Notchʼ.
Driving culture by taking life Up a Notch every single day
5 Key Pillars of Success
Trust within us increases our accountability and helps raise the bar of quality and accuracy in everything we do. This creates a sense of belongingness within the organization
Contributing to society is a cause that we believe in, with ‘compassion’ as the core. Our compassion extends three ways - patient-centric, employee-centric and community-centric
We are active seekers of challenge and are innate risk takers. Our quest to innovate encourages our teams to create ideas that have a lasting impact
We are open to listening to what our people have to say about us. As an employer, that strives to inspire and encourage its people to share their thoughts, our employees feel valued and heard
We are on a quest for transformational growth. Our leaders imbibe the value of ‘collaboration’ among teams. This enables us to grow and view challenges as opportunities
Employee safety
Well-being, safety, and health continue to be our top priorities. We have designed and planned our labs and related infrastructure in a manner that ensures safety levels as per prescribed standards and norms. We have segregated our office and lab areas, and ensure that we undertake periodic fire and electricity safety checks.
We have formulated policies and guidelines to assess and mitigate various hazards and risks. The associated risk assessment procedures are mentioned in the safety manual. We also conduct regular safety audits through the Quality Control department to ensure compliance.
Diversity and inclusion
We have a diverse workforce that constitutes people from different genders, color, religion, sexual orientation, age, culture, and socioeconomic status. However, as members of the Metropolis family, they help in building a unique work culture that is centered on delivering the best services to our customers.
We follow best practices in areas such as gender equity and carefully monitor our commitment to diversity and inclusion through policies designed to promote equality for all. Our aim is to have a gender-balanced workforce to promote diversity in its purest sense.
Employee well-being and development
The welfare of our employees is paramount to us. To this end, we continuously invest in a variety of programmes across all our business operations to enhance and deepen employee engagement. Our goal is to develop a skilled workforce that will amplify customer happiness while driving overall profitability.
All our employees are safeguarded by group hospitalization and personal accident insurance coverage. Additionally, they can take advantage of both free and discounted testing. We also encourage our staff members to regularly monitor their wellness.
Pioneered diversity, equity, and inclusion in diagnostics
Achieving harmony through corporate social responsibility
At Metropolis, we have been at the forefront in conducting impactful camps and driving numerous workshops for different sections of the society. The company has been partnering with societies, corporate groups, educational institutions, government bodies, NGOs, wellness foundations and a host of other organizations to make a difference to the lives of people.
Metropolis Foundation, the Corporate Social Responsibility arm of Metropolis Healthcare is focused on positively impacting the lives of the people. In line with the UN
Sustainable Development Goals, (i.e., SDG 3,4,5), Metropolis Foundation’s CSR initiatives are aimed towards imparting education, creating awareness on Gender, Equality, Health, and Women Empowerment.
Metropolis is currently driving various CSR programs i.e., MedEngage Medical Outreach Program, Delhi Skill and Entrepreneurship University (DSEU), Too Shy to Ask (TSTA) and Preventive Healthcare projects.
Our CSR wing focuses on core initiatives under three SDGs to build and scale impact and brand associations.
Approach to CSR goal
Contributing to the society responsibly
We are committed to making responsible contributions to the society through various program and initiatives. Our aim is to actively contribute to the well-being of the community at large.
We have formulated policies and guidelines to assess and mitigate various hazards and risks. The associated risk assessment procedures are mentioned in the safety manual. We also conduct regular safety audits through the Quality Control department to ensure compliance.
Too Shy to Ask (TSTA) physical outreach and digital Programme
Metropolis Foundation, our CSR arm has collaborated with six implementation partners for our TSTA outreach Programme. Through this, we aim to make a positive impact in both the rural and urban areas of Maharashtra by reaching out to adolescents, adolescent influencers, and teachers
Glimpses from the field
“Earlier, I was too shy to accept that I have started menstruating. I never discussed it with my mother. I used to hide my cloth from my family members, especially my brothers, uncles, and father. However, after the session, I started using sanitary napkins and discussing my menstrual health problems with my mother.” An adolescent girl from Banwas
Our physical outreach Programme
22,605
25,355
619
“It was observed that majority (RA - 87%) of the adolescent girls liked the leadership training as it helped them gain confidence and improve their communication skills.” Amrita from NISD, Pune
Our digital outreach Programme
2,50,000
11,000
3.8
We are working in the rural areas through the TSTA App followed by home visits addressing various adolescent issues.
MedEngage
Our annual MedEngage Scholarship Programme extended 250 scholarships to medical students in 2022-23 from 122 in 2021-22 under its flagship initiative. Over 2,600 students from 516 cities in India registered for different initiatives of the MedEngage Medical Outreach Programme.
2,600
250
516 cities
Category wise winners of MedEngage scholarship
MedTalk
In 2023, we launched a new initiative on the MedEngage platform. This innovative initiative in the form of a web series provides an interactive platform for senior and young doctors to collaborate and shape a futuristic healthcare vision. Participants have the unique opportunity to directly learn from experts, expanding the horizons of aspiring doctors and fostering knowledge exchange.
06
1,200 +
Preventive healthcare project
As part of our CSR initiatives, we also conducted community-based preventive healthcare plural - Programmes focusing on diseases such as diabetes, anaemia, and tuberculosis.
Metropolis has extended nutritional support to 650+ TB patients under the Pradhan Mantri TB Mukt Abhiyan. Government statistics on patients adopted by Metropolis:
Healthcare for anaemia
We provided comprehensive healthcare for individuals affected by anaemia to promote their overall well-being and contribute to a healthier society.
Reached 15,000 community members through Anaemia awareness Programme
Referred 747 of the 1,500 girls falling under the high-risk Anaemia category to the local government hospitals; those with less than 5 symptoms were given one-on-one counselling
Conducted nutritional counselling for 1,035 students
Healthy lifestyle counselling and health education programmes
We regularly conducted counselling sessions to encourage people to follow a healthy lifestyle. We also undertaken health education programmes that have a meaningful impact on individuals and the society.
1,000 patients were counselled, 617 reached health post
2114 identified as diabetic patients are taking medication in private/government hospitals
85% increase in knowledge on pre-diabetes from the 42% earlier
82% increase in information on health services (government/private) from 45% earlier
Conducted M-diabetes Programme
We conducted an M-diabetes Programme during 2022-23. The idea was to drive positive change and making a meaningful difference in the lives of those affected by diabetes.
57 messages on diabetes were administrated to the project community and 92.3% found it useful
96% of the respondents are now aware of the consequences of diabetes in comparison to 51% earlier (baseline)
96% are aware that changing their lifestyle can help reverse the disease in comparison to baseline of 30.6%
DSEU (Delhi Skill and Entrepreneurship University) Programme
DSEU has collaborated with Metropolis for three years to promote skill development as an ongoing project. In 2022-23, DSEU has successfully inaugurated five fully functional labs.
Activities we conduct under DSEU Programme
Project outcomes
Our Social Roadmap for FY 2023-24
Strengthen the DE&I Programme and improve the diversity/new hire ratio
Ensure Occupational Health and Safety