Embracing our Ability. Achieving Financial Prosperity.
Financial Capital
As a Company, we primarily use debt and equity raised from our investors and creditors.
Service Capital
We leverage our service network labs and state-of-the-art laboratories.
Intellectual Capital
Our digital ecosystem and knowledge-based tangible assets, blended with our ethos, help us deliver effective customer service.
Human Capital
We train and nurture the skills and experiences of our employees to conduct diagnostic tests carefully and accurately.
Social and Relationship Capital
Our relationship with our communities, customers, partners, doctor partners and the Government enables us to exhibit superior business performance by delivering excellence in meeting our customer needs.
Natural Capital
We believe in being responsible towards the environment and its preservation.
OUR VALUES
FOCUS AREAS
- Expanding the network aggressively to establish better connections with our customers
- Creating frictionless customer engagement, using technology
- Becoming an end-to-end digital service provider not only for customers but also for all our stakeholders
- Exploring ways to boost the productivity of the existing young network
STRATEGIC PRIORITIES
- Achieving leadership position in existing geographies and tapping new geographies
- Establishing presence as an end-to-end digital service provider
- Increasing pathology services
- Becoming the preferred go-to diagnostic service provider in the market
- Increasing wellness services for consumers
- Building a scientific brand leadership
RISK AND OPPORTUNITIES
- Regulatory
- Competition
Financial capital
- Revenue from operations amounted to Rs. 1,148 Crs
- Revenue growth for B2C increased by 20%
- EBITDA Margin reported at 25.5%
Service capital
- More than ~4,000+ tests and profiles
- 25.3 Mn Tests and 12.2 Mn Patient visits in FY 2022-23
- Over 12,000 patient touchpoints
Intellectual capital
- Focusing on integrating artificial intelligence into diagnostics
- Integrated CRM to provide omni-channel support
- Digital enabled phlebotomist to give a seamless collection experience
- Launched a chatbot (Metrobot) to support doctors in providing enhanced services to patients
Human capital
- With over 60% of the workforce belonging to the millennial generation, the team is young, enthusiastic, and motivated
- 5,000+ highly skilled and motivated employees
- Workplace equality and a strong work culture
Social and relationship capital
- We have been at the forefront of organizing impactful camps and leading numerous workshops for various segments of society
- To make a difference in the lives of those we touch, we collaborate with communities, corporate groups, educational institutions, government bodies, NGOs, wellness foundations and a variety of other organizations
- We have identified four distinct areas to contribute and truly make a difference through well-designed Programmes
Natural capital
- We have replaced all the traditional light with LED lights in all our corporate offices and labs to save energy
- Our EHS policies, and its standard operating procedures, apply to our Company and its subsidiaries
- Being a responsible organization in the healthcare industry, Metropolis makes great effort to ensure the safe disposal of biomedical waste are done through recognized agencies authorized by the Pollution Control Board.
Financial capital
Service capital
Intellectual capital
Human capital
Social and relationship capital
Natural capital
Shareholders
We aim to deliver consistent, competitive, profitable and responsible growth
Our people
We aim to reward people fairly for the work they do, while helping them find their purpose so they become their best selves at Metropolis
Customers
We aim to provide accurate test results along with best-in-class home visit services
Our partners
We have established strategic partnerships with third-party patient service centers in India, Africa and the Middle East to expand our geographic reach
Government
We provide best-in-class service to the Government contracts we receive
Society
We believe in contributing to a healthier planet while striving to ensure a fairer and more socially inclusive world.
