BUILDING THE
NEW PILLARS OF GROWTH
At Metropolis, precision, technological adeptness and proficiency form an important component of our operations. Our growth strategy envisions establishing Metropolis as a customers’ first choice. Since our inception, the business’ emphasis remained on providing accurate test results for gaining trust and confidence of our customers in healthcare.
Backed by strong scientific capabilities and tech savviness, we strive to ensure access to advanced high-quality diagnostic testing to patients not only in metro cities but also in tier 2 and tier 3 cities. To realize our goal, we are pursuing network expansion for deeper market penetration, prudent investments in digitization for better services and smoother customer experience, extending home visit coverage to make Metropolis the ‘Go-To’ brand for home testing.
Metropolis is becoming more self-reliant as it continues to ensure world-class pathology services for its customers, driven by advanced quality diagnostics, timely diagnosis without compromising quality, alongside deeper industry insight. Thereon, unlocking the next level of growth with ‘Metropolis 3.0’ and BUILDING THE NEW PILLARS OF GROWTH.
about us
METROPOLIS:
Fundamentals of Our Growth
vision
To be a respected healthcare brand trusted by clinicians, patients and stakeholders. Positively impact lives of patients in their most anxious times and turn their anxiety into assurance.
Mission Statement
Helping people stay healthy, by accurately revealing their inner health.
value
integrity
is in our
veins
empathy
is in our
blood
accuracy
is in our
dna
We are certified
-
tests 26mn -
CUSTOMER/PATIENT 13.4mn
VISITS IN 2021-22 -
NABL-ACCREDITED 25
Labs -
Pick-up Points ~ 9,000 -
Assisted Referral 704
Centers (ARC)
-
Years of Credible 40+
Operations -
Patient Service 3,134
Centers -
Clinical 171
Laboratories -
Tests and Profiles 4,000+ -
Presence Across 20
Indian States -
Patients 12,000+
Touchpoints -
Presence across 220
Indian Cities
Our Value Creation Process
Leading Our Growth Endeavours
Financial Capital
We primarily use debt and equity raised from our investors and creditors.
Service Capital
We leverage our service network labs and state-of-the-art laboratories for achieving the ultimate results.
Intellectual Capital
Our digital ecosystem, along with the knowledge-based tangible assets, blended with our ethics, help us deliver effective customer service.
Human capital
We train and nurture the skills and experiences of our employees to conduct test carefully and accurately.
Social and Relationship Capital
Our relationship with our societies, customers, partners, associated doctors, and Government enables us to address their needs for them.
Natural Capital
We believe in playing an effective role of good global citizen by reducing our environmental footprint through various initiatives.
Vision
Mission
Values
Focus areas
- Organic and inorganic are the cornerstones that will propel growth, in the way forward
- Aggressive network expansion to establish better connection with our customers
- Creating easier and more engaging interaction with our customers
- Productivity of existing young network
Risk and Opportunities
- Regulatory
- Competition
Financial Capital
- Revenue from Operations amounted to INR 1,228 Crores
- Turnover increased by 23%
- EBITDA increased by 21%
- PAT increased by 17%
Service Capital
- More than 4000% tests & profiles
- 26mn tests & 13.4mn patient visits in FY 2021-22
- Over 12000 patient touchpoints
Intellectual Capital
- Created digital ecosystem for all stakeholders
- Click<>Brick: Created seamless omni-channel experience
- Enhanced patient experience with an automated multi-model experience (Web, Mobile App, WhatsApp, Chat)
Human capital
- With over 60% of the workforce belonging to the millennial generation, the team is young, enthusiastic, and motivated
- 4500 highly skilled and motivated employees
- Workplace equality and a strong work culture
Social and Relationship Capital
- We have been at the forefront of organizing impactful camps and leading numerous workshops for various segments of society
- To make a difference in the lives of those we touch, we collaborate with societies, corporate groups, educational institutions, Government bodies, NGOs, wellness foundations, and a variety of other organizations
- We have identified four distinct areas to contribute and truly make a difference through well-designed programs
Natural Capital
- LED lights have replaced with the traditional lights in all of our corporate offices and labs to save energy
- Our largest lab (The Global Reference Lab in Mumbai) has a sewage water plant, and treated water is used for toilet flushing and gardening
- Being a responsible entity in the healthcare fraternity, we take great effort to ensure the safe disposal of biomedical waste through Pollution Control Board-approved agency
- Our EHS policies and its standard operating procedures, apply to the Company and its subsidiaries
Shareholders
We aim to deliver consistent, competitive, profitable and responsible growth.
Our people
We aim to reward people fairly for the work they do, while helping them find their purpose, to bring out the best in them.
Customers
We aim to provide accurate test results along with best-in-class home visit service.
Our Partners
We establish strategic partnership with Third-Party Patient Service Centers in India, Africa and Middle East, expanding our geographic reach.
Government
We provide best-in-class service to the Government contracts we receive.
Society
We believe in making healthier planet while contributing to a fairer and more socially inclusive world.
Input
Financial Capital
We primarily use debt and equity raised from our investors and creditors.
Service Capital
We leverage our service network labs and state-of-the-art laboratories for achieving the ultimate results.
Intellectual Capital
Our digital ecosystem, along with the knowledge-based tangible assets, blended with our ethics, help us deliver effective customer service.
Human capital
We train and nurture the skills and experiences of our employees to conduct test carefully and accurately.
Social and Relationship Capital
Our relationship with our societies, customers, partners, associated doctors, and Government enables us to address their needs for them.
Natural Capital
We believe in playing an effective role of good global citizen by reducing our environmental footprint through various initiatives.
Business Model
Vision
Mission
Values
Risk and Opportunities
Output
- We have been at the forefront of organizing impactful camps and leading numerous workshops for various segments of society
- To make a difference in the lives of those we touch, we collaborate with societies, corporate groups, educational institutions, Government bodies, NGOs, wellness foundations, and a variety of other organizations
- We have identified four distinct areas to contribute and truly make a difference through well-designed programs
- LED lights have replaced with the traditional lights in all of our corporate offices and labs to save energy
- Our largest lab (The Global Reference Lab in Mumbai) has a sewage water plant, and treated water is used for toilet flushing and gardening
- Being a responsible entity in the healthcare fraternity, we take great effort to ensure the safe disposal of biomedical waste through Pollution Control Board-approved agency
- Our EHS policies and its standard operating procedures, apply to the Company and its subsidiaries
The Value We Create For
Shareholders
We aim to deliver consistent, competitive, profitable and responsible growth.
Our people
We aim to reward people fairly for the work they do, while helping them find their purpose, to bring out the best in them.
Customers
We aim to provide accurate test results along with best-in-class home visit service.
Our Partners
We establish strategic partnership with Third-Party Patient Service Centers in India, Africa and Middle East, expanding our geographic reach.
Government
We provide best-in-class service to the Government contracts we receive.
Society
We believe in making healthier planet while contributing to a fairer and more socially inclusive world.
At Metropolis, our financial capital testifies for our view and prudence in ensuring optimal resource allocation and control systems to drive the business’ operations. Our strategic investments further strengthen our business’ growth momentum overall performance. The following is a snapshot of the Company’s Revenue, EBITDA, PAT along with Revenue per Test and Revenue per customer, as recorded during the year under review.
read moreAt Metropolis, our customer-centric approach and world-class quality services led us to establish a loyal and expansive customer base. We provide access to conclusive diagnosis and full test profiles, backed by a robust digital connect, cutting-edge technology, and accurate diagnostic results. We are constantly finding newer ways to grow our network footprint across our region of operation, while striving to serve better with evolving times.
read moreAt Metropolis, we are committed towards providing customer-focused services with convenience and accuracy. We constantly endeavour towards effectively upgrading our knowledge and skills. Moving ahead, we focus on driving enhanced patient experience via creating digital ecosystem along with improved service levels at optimal costs while driving better results.
Our Intellectual capital lays on emphasis on conducting robust research and development to introduce newer specialized tests for providing better customer value. Backed by our team of proficient scientists and doctors, we focus on enhancing and bringing new developments in pathology globally. Our continuous investment towards intellectual capital facilitates us to stay ahead, while focusing on highest standards of quality.
read moreAt Metropolis, we lay a special emphasis on social issues, also reflected in our way of doing business. We embrace and respect the cultural diversity in our team that comprises of employees led by their strong sense of conviction. They play a significant role as our key management resource and provide support to our strategic growth. As we march ahead in alignment to the Company’s vision, we reflect oneness, inclusiveness and high team spirit to endure the subsequent challenges.
read moreOur Social and Relationship capital represents the shared values, the willingness to engage and the intangibles associated with Metropolis brand recall. We are a socially responsible entity and committed to serve the nation’s cause, states, and the local communities.
read more
Financial Capital
Numbers testifying our growth potential
At Metropolis, our financial capital testifies for our view and prudence in ensuring optimal resource allocation and control systems to drive the business’ operations. Our strategic investments further strengthen our business’ growth momentum overall performance. The following is a snapshot of the Company’s Revenue, EBITDA, PAT along with Revenue per Test and Revenue per customer, as recorded during the year under review.
read more
Service Capital
Growth-oriented, customer-centric approach
At Metropolis, our customer-centric approach and world-class quality services led us to establish a loyal and expansive customer base. We provide access to conclusive diagnosis and full test profiles, backed by a robust digital connect, cutting-edge technology, and accurate diagnostic results. We are constantly finding newer ways to grow our network footprint across our region of operation, while striving to serve better with evolving times.
read more
Intellectual Capital
Enhancing Adeptness to Drive Progress
At Metropolis, we are committed towards providing customer-focused services with convenience and accuracy. We constantly endeavour towards effectively upgrading our knowledge and skills. Moving ahead, we focus on driving enhanced patient experience via creating digital ecosystem along with improved service levels at optimal costs while driving better results.
read more
Human Capital
Building Team Spirit for Achieving Growth
At Metropolis, we lay a special emphasis on social issues, also reflected in our way of doing business. We embrace and respect the cultural diversity in our team that comprises of employees led by their strong sense of conviction. They play a significant role as our key management resource and provide support to our strategic growth. As we march ahead in alignment to the Company’s vision, we reflect oneness, inclusiveness and high team spirit to endure the subsequent challenges.
read more
Social and Relationship Capital
Achieving Holistic Growth
Our Social and Relationship capital represents the shared values, the willingness to engage and the intangibles associated with Metropolis brand recall. We are a socially responsible entity and committed to serve the nation’s cause, states, and the local communities.
read more